Refund policy

Your Rights As A Customer

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns and Refunds

  • Items cannot be returned simply because you have changed your mind, unless approved by SharkNinja at its sole discretion.
  • If SharkNinja has approved a return, please ensure you keep a valid proof of dispatch. Otherwise, if the item goes missing in transit, we will consider it not returned. It is your responsibility to ensure returned goods are adequately packaged to prevent damage in transit.
  • Returns or exchanges will only be accepted if the products are in saleable condition. All returned items must:
    1. Be unused, unopened, and in their original packaging;
    2. Be undamaged; and
    3. Reach us within 14 days of the original delivery date.
  • If you return a product, we will provide an exchange or refund; however, you are responsible for the cost of returning the item to SharkNinja and any re-delivery charges. Please note that initial delivery fees and credit card charges are non-refundable.

Refunds

We will process a refund by the following:

  • Credit your credit card

The amount refunded will depend on the reason for the return. If you have received:

  • If you received a damaged product or the wrong product, we will happily refund both the product and delivery costs.
  • A product that you no longer wish to purchase, only the product cost will be refunded.

Exchange policy

If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.

Goods Damaged or Faulty on Delivery

  • You may return goods that are damaged or faulty. If the item is later confirmed by us to be faulty, standard warranty conditions for that product apply. Please ensure you follow all warranty and care instruction information. You are responsible for all costs associated with returning the item. If you receive a defective or damaged product, we will send a replacement (subject to availability).
  • Once we receive the item returned by you, or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery, via the original method of payment.
  • Please note that all products that are found to be defective will incur the delivery costs of returning the item to SharkNinja. Please allow up to 14 days for refunds to be processed upon our receipt of goods.